Product Warranty
Warranty Period: Our products come with a 12-month replacement warranty from the date of purchase.
Coverage:
- The warranty covers replacement of parts that are found to be faulty under normal use.
- To claim the warranty, customers must contact us and provide photographic or video evidence proving their claim.
Exclusions:
- The warranty does not cover damage resulting from inappropriate use, accidents, modifications, unauthorized repairs, or other causes not related to defects in materials or workmanship.
- Normal wear and tear are not covered under this warranty.
Discretionary Assessment:
- Warranty claims are subject to assessment by Birdboss. We reserve the right to deny a warranty claim if the evidence suggests the terms of the warranty are not met.
Process for Warranty Claims:
- Contact us with details of the issue and provide the required photographic or video evidence.
- Our team will assess the claim and communicate the outcome.
- If approved, we will arrange for the replacement of the faulty part in accordance with our warranty terms.
General Terms:
- This warranty and return policy are governed by the laws of Victoria, Australia.
- Your rights under this warranty are in addition to and do not detract from your statutory rights under the Australian Consumer Law.